Frequently Asked Questions (FAQ)
1. What types of racquets do you restring?
We specialize in stringing squash, badminton, and racketball racquets. Our expert stringers have experience working with a variety of racquets and string types to meet the needs of each sport and player.
2. What is the process for getting my racquet restrung?
It’s simple! All you need to do is contact us, and we’ll arrange a convenient time to pick up your racquet. We take care of the rest, including stringing it with precision using our constant pull electronic stringing machine. Once your racquet is ready, we deliver it right back to you. It’s quick, easy, and hassle-free!
3. How long does the stringing process take?
Typically, we aim to return your racquet within 24 to 48 hours, depending on our current workload. However, if you need an expedited service, let us know, and we’ll do our best to accommodate your needs.
4. What kind of stringing machine do you use?
We use a constant pull electronic stringing machine. This state-of-the-art equipment allows us to string your racquet with pinpoint accuracy, ensuring consistent tension and performance with every string job. The constant pull feature ensures that the string tension remains stable during the process, giving you a professional result every time.
5. Can I choose the tension for my racquet?
Absolutely! The string tension plays a crucial role in your game. We will consult with you to understand your preferences and playing style to recommend the ideal tension for your racquet. Whether you need higher tension for more control or lower tension for increased power, we’ll customize the stringing to suit your needs.
6. What strings do you use?
We offer a variety of high-quality strings from leading brands. Depending on your sport and playing style, we can recommend strings that deliver the perfect balance of durability, feel, and performance. If you have specific string preferences, just let us know!
7. How often should I restring my racquet?
This depends on how often you play. A good rule of thumb is to restring your racquet as many times per year as you play per week. For example, if you play three times a week, you should aim to restring your racquet three times a year. However, frequent players or competitive athletes may need more regular restringing to maintain optimal performance.
8. Do you offer customization services like grip replacement or racquet balancing?
Currently, our focus is on expert racquet stringing, but if you need recommendations for other racquet maintenance services, we’d be happy to help point you in the right direction.
9. What areas do you serve?
We proudly serve the DMV area (District of Columbia, Maryland, and Virginia). Our door-to-door service ensures you don’t need to worry about dropping off or picking up your racquet—we handle the entire process from pickup to delivery.
10. How do I schedule a pickup?
You can easily schedule a pickup by calling us at (202) 883-7985 or sending us a message through our online request form. We’ll work with you to arrange the best time for pickup based on your availability.
10. How do I schedule a pickup?
You can easily schedule a pickup by calling us at (202) 883-7985 or sending us a message through our online request form. We’ll work with you to arrange the best time for pickup based on your availability.
11. What payment methods do you accept?
We accept a variety of payment methods, including cash, credit cards, and online payments. You can let us know your preferred payment option when you schedule your service.
12. What happens if I’m not satisfied with the stringing?
Your satisfaction is our top priority. If, for any reason, you’re not happy with the stringing, let us know, and we’ll work to make it right. We stand by the quality of our work and strive to ensure every customer gets the best possible service.